Tutor Guide - Frequently Asked Questions

Introduction

Target audience

Overview

Using the materials

Technical

Accessibility

FAQ

About KSSP

Appendix A - Answers
- Communications
- Application of number

Appendix B
- The Symtel Files

Appendix C
-
Skill areas comms

Appendix D
-
Skill areas aon

Back to Appendix B - The Symtel Files

Level 1 - Communication task 5:
Prepare a discussion about department and team.

Brief explanation

The MD has asked Nick in Finance to prepare a discussion about what his department does and what each member of his team does. Nick has asked for the learner’s help in planning and structuring the discussion.

Attachments:
Plan, Detailed Notes.

Process:
1. Open the ‘Plan’ select the appropriate options to complete the plan.

2. Find out how long each person has worked for the company, by looking on the database in Personnel and Training.

3. Go to the Finance Department and talk to each member of the team about what they do. Take notes.

4. Look at the Role Statements on the PC in Personnel and Training for additional information on the team. Take notes.

5. Open the ‘Detailed Notes’ document and select 1 set of detailed notes (from Options 1 to 3), for each of the 3 sections. Click ‘Play’ to see the Video clip play.

6. Send the completed documents back to Nick in the Finance Department by clicking ‘Send’ on the top bar of the email.

7. Once you have completed this task, you can get detailed feedback by visiting the MD in her office.

 
Key skills covered

C1.2b
C1.3a
C1.3c
C1.1d
C1.1a
C1.1d
C1.3d

 
Materials needed

• Plan.
• Detailed Notes.
• Speech options for the four Finance employees.
• Speech for ‘real’ talk.
• Videos of learner’s options to include map of the building with finance highlighted.