Tutor Guide - Frequently Asked Questions

Introduction

Target audience

Overview

Using the materials

Technical

Accessibility

FAQ

About KSSP

Appendix A - Answers
- Communications
- Application of number

Appendix B
- The Symtel Files

Appendix C
-
Skill areas comms

Appendix D
-
Skill areas aon

Back to Appendix B - The Symtel Files

Level 2 - Application of Number task 3:
gather feedback, complete and return questionnare.

Brief explanation

Personnel and Training need to review the company car parking facilities after receiving a number of complaints from employees. The learners task is to gather feedback from employees, who use the car park, complete the questionnaire and return the completed document to Personnel.

Attachment:
questionnaire (word doc)

Process:
1. Open document and read through content.

2. Access the company website and find out about the company car park. Copy notes into notepad if required. (Intranet, notepad)

3. Access employee records to find out which ones use the car park, make a note of their names in the notepad. (notepad)

4. Find these people either by going to their department, clicking on them and talking about the car park or via the contact list on the videophone. Talk to each person on the list about the car park to get their feedback, note down relevant responses in notepad. (notepad)

5. Complete survey sheet and questionnaire. (word docs and notepad)

6. Send completed questionnaire back to Personnel and Training. (email).

 
Key skills covered

N2.1a
N2.1c
N2.1f
N2.2b

 
Materials needed

• Symtel website to include details of car park.
• Questionnaire with tally chart (tally chart has drag and drop and gap fill) and big drag and drop area for appropriate frequency diagram.
• 4 frequency diagrams.
• Scripts for employees who use car park.
• Employee profiles.