Key Skills Trainer - Appendix B

Tutor Guide - Frequently Asked Questions

Introduction

Target audience

Overview

Appendix A - Answers
- Communications
- Application of number

Appendix B
- The Symtel Files

Appendix C
- Skill areas comms

Appendix D
- Skill areas aon

Back to Appendix B - The Symtel Files

Level 2 - Communications task 6:
Resolving issues in an Online User Guide.

Brief explanation

The MD has asked each of the departments to give a talk on what their department does and what each member of the team does. The talks are to be given to all employees in Head Office. Nick in Finance has asked for the learner's help in planning and structuring his talk.

Attachments:
Online User Guide Issues.

Process:
1. Access the Symtel website and read through the 'Online User Guide.

2. Open the 'Online User Guide Issues' document and resolve all the issues

3. Send the completed 'Issue' document back to Clinton in Development and Design

Key skills covered

C2.3a
C2.3b
C2.3c
C2.3d
C2.2a
C2.2b
N2.2b

Materials needed

• Online User Guide.
• Online User Guide Issues.
• Still of AC440.
• Image map version of AC440 with relevant icons to indicate the different functions within each folder.