Tutor Guide - The answers

Introduction

Target audience

Overview

Using the materials

Technical

Accessibility

FAQ

About KSSP

Appendix A - Answers
- Communication
- Application of number

Appendix B
- The Symtel Files

Appendix C
- Skill areas comms

Appendix D
- Skill areas aon

Back to answers - communication

Level 1 - Speaking and listening - Appropriate language

Check your skills - set A
Question 1:
 Is this an appropriate way to ask for more information in a meeting?
“ Just a minute, can you give me a clue what's going on”
Click on the answer you think is correct.
Answer:
 No
 
Question 2:
 Is the statement below true or false?
When talking to a customer use as much jargon as possible, it makes you look good.
Click on the answer you think is correct.
Answer:
 False
 
Question 3:
 Which of these is the more appropriate way to tell a customer that the job will not be finished on time.
Click on the answer you think is correct.
Answer:
 I'm really sorry, there have been a few problems
 
Question 4:
 Is the statement below true or false?
It doesn't matter who you are talking to, you should always say exactly what you think.
Click on the answer you think is correct.
Answer:
 False
   
Check your skills - set B
Question 1:
 Is this an appropriate way to ask for more information in a meeting?
“ Please will you explain that in a bit more detail”
Click on the answer you think is correct.
Answer:
 Yes
 
Question 2:
 Is the statement below true or false?
When talking to a customer you can use slang to make them feel more relaxed.
Click on the answer you think is correct.
Answer:
 False
 
Question 3:
 Which of these is the more appropriate way to tell a customer that the job will be more expensive than expected?
Click on the answer you think is correct.
Answer:
 The materials have gone up in price since the estimate was prepared
 
Question 4:
 Is the statement below true or false?
You only need to be polite to customers.
Click on the answer you think is correct.
Answer:
 False
   
Learn
Screen 4:
 Can you match these questions to the person being spoken to?
Drag and drop your answers into the boxes.
Answer:
 1 = friend
2 = customer
3 = child
 
Screen 6:
 Which of these phrases are examples of formal language and which are informal? Type 'F' for formal or 'I' for informal into the boxes.
Answer:
 May I ask everyone to reflect upon…? = F
Mull it over a bit if you like…= I
Could you summarise your proposal? = F
Give us an idea what you think.= I
In the process of my investigation I found...= F
 
Screen 11:
 Which of these speeches contains jargon, which contains slang words and which has colloquialisms?
Drag and drop your answers into the boxes.
Answer:
 1 = colloquialisms
2 = slang
3 = jargon