Tutor Guide - The answers

 

 

 

Introduction

Target audience

Overview

Using the materials

Technical

Accessibility

FAQ

About KSSP

Appendix A - Answers
- Communications
- Application of number

Appendix B
- The Symtel Files

Appendix C
- Skill areas comms

Appendix D
- Skill areas aon

 

Back to answers - communications
Writing – Write notes/memos

Check your skills - set A

Question 1:

What information should go next to the space marked ‘Cc’?

Content:

Graphic: (Graphic laid out like an office memo)

Memo

To:                                    

Cc:

From:                                Dept ref no:

Date:

Re: 

 

The date of the meeting has been changed from the 18th to the 20th of March. Please let me know if this causes problems.

Answer:

B. The names of any other people who have been sent a copy of this memo.

 

 

Question 2:

The abbreviation ‘Re’ is where you put the subject matter of the memo. What is the subject matter of this memo? 

Content:

Graphic: (Graphic laid out like an office memo)

Memo

To:

From:

Date:

Re:

 

The date of the meeting has been changed from the 18th to the 20th of March. Please let me know if this causes problems. 

Answer:

Re: Change of meeting date

 

 

Question 3:

Which piece of essential information has been left out of this memo? 

Content:

Graphic: (Graphic laid out like an office memo)

Memo

 

To:                   Jake Ashley

From:             Ameeta Singh    

Date:              22nd February

Re:                  Health and safety meeting

 

I am holding my meeting this morning in the Training Room – the heating in the Main Hall is playing up again! I’m expecting no more than 30 people, so please can you set up enough chairs plus 2 flipcharts.

 

Answer:

D.  The time of the meeting.

 

 

Question 4:

Which piece of information in this memo is not essential?

Content:

 

Answer:

C. Why the main hall is not being used.

 

 

Check your skills - set B

Question 1:

What information should go next to the space marked ‘Dept ref no:’?

 

Content:

Graphic: Graphic laid out like an office memo)

Memo

To:

From:

Date:

Re: 

 

Please note that the interviews for internal promotion of Assistant Managers have been postponed until after the merger. Likewise, the external applicants for the vacant Assistant Manager posts will be interviewed in June instead of May. 

Answer:

A.  The reference number of the department from which the memo was sent.   

 

 

Question 2:

The abbreviation ‘Re’ is where you put the subject matter of the memo. What is the subject matter of this memo? 

 

Content:

Graphic: (Graphic laid out like an office memo)

Memo

 

To:

From:

Date:

Re:

 

Please note that the interviews for internal promotion of Assistant Managers have been postponed until after the merger. Likewise, the external applicants for the vacant assistant manager posts will be interviewed in June instead of May.

 

Answer:

Re: Postponement of interviews

 

 

Question 3:

Which piece of essential information has been left out of this memo? 

Content:

Graphic: (Graphic laid out like an office memo)

Memo

To:  Alicia Jarvis

From:  Ali Patel (Finance Department)  

Date:  12th March

Re:  Meeting – 9.50am

 

The next meeting will take place in Room H15, which is, as you already know, in the main building. The meeting will be on 15th October. Please select 5 representatives from your department to attend the meeting and bring pens and paper with you. 

Answer:

C.  The type of meeting it is.

 

 

Question 4:

Which piece of information in this memo is not essential?

Content:

 

Answer:

B.  The fact that the room is in the main building.

 

 

Learn

Screen 4:

Have a look at this message, click on the first word of the sentence that contains information to be passed on to someone else.

Content:

Wasim,

 

Please can you arrange the room for the meetings on Tuesday? For example, chairs and tables as well as writing equipment and so on. Ask Myra to come to the morning meeting at 10.30 and the afternoon meeting at 4.30, so that she can take notes on things like which people offer to do which jobs.

 

Please acknowledge that you have received the email I sent today and get back to me about it as soon as possible.    

 

Erica

 

Answer:

Ask Myra to come to the morning meeting at 10.30 and the afternoon meeting at 4.30, so that she can take notes on things like which people offer to do which jobs.

 

 

Screen 8:

The person who wrote this memo has left out the subject matter. What is the subject matter of this memo?

 

Content:

Graphic:

Memorandum

To:               Peter Grant, Sales

From:            Wasim Saqlein

Date:                     3rd March

Re:

 

I will be on holiday when the month end reports are due out. Could you please send them to Pat McDonald in my absence and leave a copy with Jo Lee for my attention on my return.

Answer:

B. Month end reports

 

 

Screen 11:

Type the following details into the box in your own words.

 

New opening hours (from 15th September):

 

9.00am to 4.00pm  (Mondays to Saturdays)

11.00am to 2.00pm (Sundays)

Content:

Graphic: Memo on screen with box for free text entry of about 30 words – this is not marked.

 

MEMORANDUM

 

To:      All employees                              

Date:  12th Sept

From:  Lilly Skinner (Personnel)

Re:      New employee canteen opening hours

Message:

 

Answer:

You may have written something like this:  

Please note that as from 15th Sept the employee canteen will be open from 9.00am to 4.00pm on Mondays to Saturdays and 11.00am to 2.00pm on Sundays.