Tutor Guide - The answers

 

 

 

Introduction

Target audience

Overview

Using the materials

Technical

Accessibility

FAQ

About KSSP

Appendix A - Answers
- Communications
- Application of number

Appendix B
- The Symtel Files

Appendix C
-
Skill areas comms

Appendix D
-
Skill areas aon

 

Back to answers - communications
Speaking and Listening – Tone of voice

Check your skills - set A

Question 1:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of head of a male manager, when the picture is clicked on the audio is played.

 

“You’ve done a good job on completing this contract” (said in a positive, sincere and praising tone.) 

 

Answer:

 A. To praise.      

 

 

Question 2:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of head of a female supervisor when the picture is clicked on the audio is played.

 

 “This is the way you do it” (criticising voice with an emphasis on the word THIS.)

Answer:

 B. To criticise.

 

 

Question 3:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of a male union representative, when the picture is clicked on the audio is played.

 

 “You should think very hard about this before you go any further.” (warning voice with an emphasis on the words VERY HARD)

 

Answer:

 D. To warn.

 

 

Question 4:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of a female team leader, when the picture is clicked on the audio is played.

 

“Get this to the stores now!” ( shouted in a commanding manner with an emphasis on the word NOW)

Answer:

 C. To command.

 

 

Check your skills - set B

Question 1:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of female employer, when the photo is clicked on, the audio is played.

 

“This has been quite a year for all of us, but we are moving forward” (said in an optimistic tone)

Answer:

 A. To encourage

 

 

Question 2:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of male employee on hand held telephone.  When the picture is clicked on, the audio should be played.  “I can assure you that we will deal with your complaint immediately”

(in a conciliatory tone of voice - sincerely said)

Answer:

 A. To reassure.

 

 

Question 3:

Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of a female union representative when the picture is clicked on, the audio should be played.  “Why not ask your mate about your legal rights – you seem to think he knows more than me!”  (Said in a sarcastic tone.)

Answer:

 A. To be sarcastic.

 

 

Question 4:

 Click on the picture to listen to the audio. What is the intended purpose?

Content:

Graphic: Photo of female team leader when the picture is clicked on, the audio should be played.

 

 “Let me show you how to do it” (said in a matter of fact, helpful voice)

Answer:

 C. To command.   

 

 

Learn

Screen 6:

These two people are using the same sentence in a slightly different tone. Click on the pictures to hear which word is being emphasised in each case. 

Content:

Graphic: 2 Photos (1 female 1 male) numbered 1 and 2 with audio when clicked (see below for audio)  Box below each for dragging and dropping a word int. There should be no text on graphic.

 

1 = I promise I’ll never do that again. (Anxious tone – female voice)

 

2 = I promise I’ll never do that again. (Sarcastic tone – male voice)

Answer:

1. never   

2. that

 

 

Screen 11:

Can you tell whether these people are being sarcastic, apologetic, rude or polite? Click on the pictures to hear them speak.

Content:

Graphic: 4 photos of 3 men and 1 woman – match the voice to the picture - numbered 1 to 4.  When learner clicks the pic the following audio plays (there should be boxes below each for dragging and dropping a word into.)

 

1 = Get out of my seat now! (rude)

2 = I’m sorry to disturb you but would it be possible for you to move as this is my seat? (apologetic)

3 = Would you mind moving as this is my seat? (polite)

4 = Found yourself a good seat have you? Well it so happens that this one is mine. (sarcastic)

 

Answer:

1. rude 

2. apologetic

3. polite

4. sarcastic    

 

 

Screen 15:

Which of these people is using language and tone to criticise others, which is giving a command, and which is trying to encourage others? Click on the pictures to hear what they say.

Content:

Graphic: 3 photos all female numbered 1 to 3. when learner clicks the picture the following audio plays (the green words are direction for the voice over and not to be said in audio). Box below each for dragging and dropping a word into.

 

1 = “Get this to the stores now!” (shouted in a commanding manner with an emphasis on the word NOW)

2 = “This has been quite a year for all of us, but we are moving forward.” (said in an optimistic tone)

3 =  “That was not the way to do it.” (criticising voice with an emphasis on the word NOT.)

Answer:

1. command

2. encourage

3. criticise