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Check
your skills - set A
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Question 1:
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Click on the
pictures to listen to the audio. Which tone
of voice shows that the person is really interested in the discussion?
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Content:
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4 Photos of male/females
at a departmental meeting labeled 1 to 4. Each of the 4 people will say ‘I’d like to discuss
this…’ when clicked on but in a different tone of voice as follows:
1 = loud,
aggressive and short.
2 = forthright with emphasis on ‘I’.
3 = interested and enthusiastic – emphasis on
‘this’.
4 = bored -disinterested.
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Answer:
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C. 3
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Question 2:
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Click on the
pictures to listen to the audio. Which tone
of voice is most appropriate to use when interrupting a meeting to ask an
important question.
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Content:
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4 photos of male/females
at a departmental meeting labeled 1 to 4. Each of the 4 people will say ‘Can I just ask…?’ when
clicked on but in a different tone of voice as follows:
1 = very timid and shy.
2 = Interested and questioning.
3 = bored and tired – emphasis on ‘can’.
4 = aggressive and loud-emphasis on every word.
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Answer:
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B.
2
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Question 3:
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Click on the
pictures to listen to the audio. Which is the most
appropriate way to invite other people to express their opinions.
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Content:
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Graphic: 4 photos of male/females at a departmental
meeting labeled 1 to 4. Each
of the 4 people will say ‘I’d like everyone to have their say…’ when
clicked on but in a different tone of voice as follows:
1 = nice and open.
2 = domineering and aggressive.
3 = bored and tired.
4 = timid and shy.
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Answer:
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A.
1
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Question 4:
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Click
on the pictures to listen to the audio. Which is the most appropriate way
to invite other people to speak in a discussion.
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Content:
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Graphic: 4 photos of male/females at a departmental
meeting labeled 1 to 4. Each
of the 4 people will say ‘Has anyone else got something to say? ’When clicked on but in a different
tone of voice as follows:
1 = timid and shy.
2 = aggressive and threatening.
3 = fed up –wants it all to finish.
4 = interested and encouraging.
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Answer:
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D.
4
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Check
your skills - set B
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Question 1:
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Click on the
pictures to listen to the audio. Which tone
of voice shows that the person is really interested in the discussion?
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Content:
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Graphic: Same 4 photos as q_s_04_01 with same voice
overs. Each of the 4 people will say ‘I’d like to say something about
this…’ When clicked on but
in a different tone of voice as follows:
1 = loud,
aggressive and short.
2 = forthright with emphasis on ‘I’d’.
3 = interested and enthusiastic – emphasis on
‘this’.
4 = bored-disinterested.
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Answer:
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C.
3
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Question 2:
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Click on the
pictures to listen to the audio. Which tone
of voice is most appropriate to use when interrupting a discussion to add
a point.
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Content:
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Graphic: Same 4 photos as q_s_04_01 with same voice
overs. Each of the 4 people
will say ‘I just want to say…’
When clicked on but in a different tone of voice as follows:
1 = very timid and shy.
2 = Interested and enthusiastic.
3 = bored and tired – emphasis on ‘just’.
4 = aggressive and loud.
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Answer:
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B.
2
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Question 3:
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Click on the pictures to listen to the audio. Which
is the most appropriate way to invite other people to
express their opinions.
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Content:
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Graphic:
Same 4 photos as
q_s_04_01 with same voice overs
Each of the 4 people will
say ‘Do you have anything further to add?’ When clicked on but in a different tone of voice as
follows:
1 = open and inviting.
2 = sarcastic- emphasis on the word ‘further’
3 = brisk and not inviting – as if not wanting a
reply.
4 = aggressive – emphasis on ‘you’ as if directed at
one person.
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Answer:
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A.
1
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Question 4:
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Click on the pictures to listen to the audio.
Which is the most appropriate way to answer the telephone.
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Content:
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Graphic:
Same 4 photos as
q_s_04_01 with same voice overs.
Each of the 4 people will say ‘Good afternoon. How can I help you?’ When clicked on but in a
different tone of voice as follows:
1 = bored.
2 = aggressive – speaking too fast.
3 = seductive – a bit over the top finish.
4 = positive and bright, polite telephone manner.
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Answer:
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D.
4
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Learn
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Screen 2:
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Click on the
pictures to listen and decide which tone
of voice shows that the person is really interested in the discussion.
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Content:
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Graphic: 1 photo of female talking copied 4 times
(match the voice to the photos) they don’t need to look like the tone of
voice they are using or the learner will get a clue to which is the right
answer - number them 1 to 4. When the learner clicks each photo they hear
the following:
‘I’d like to say
something about this…’ (Direction to voice over - 4 different tones of
voice 1 = interested and enthusiastic – emphasis on
‘this’. 2 = loud,
aggressive and short. 3 = forthright with emphasis on ‘I’d’. 4 =
bored-disinterested.
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Answer:
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A. 1
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Screen 4 :
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Click on the pictures to listen and decide the most
appropriate tone to use to give a work
colleague an instruction.
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Content:
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Graphic: 1 photo of male talking copied 3 times
(match the voice to the photos) they don’t need to look like the tone of
voice they are using or the learner will get a clue to which is the right
answer - number them 1 to 3 with a drag and drop box next to each one.
When the learner clicks each photo they hear the following:
‘Can you fetch the ladder
for me please?’ but 3 different tones of voice 1
= sarcastic – emphasis on ‘can you’ (as if suggesting the person probably
can’t manage this simple task). 2
= said as if speaking to a young child – pause before and emphasis on
‘ladder’. 3 = polite with no emphasis on any particular word.
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Answer:
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3
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Screen 8:
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Click on the
pictures to listen and decide which tone
of voice is most appropriate to use when interrupting a formal meeting to add a point.
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Content:
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Graphic: 1 photo of female talking in meeting copied
4 times (match the voice to the photos) they don’t need to look like the
tone of voice they are using or the learner will get a clue to which is
the right answer - number them 1 to 4 with a drag and drop box next to
each one. When the learner clicks each photo they hear the following:
‘Could I just add another
point on this issue?’ but 4 different tones of voice: 1 = very timid and
shy. 2 = Interested and enthusiastic. 3 = bored and
tired – emphasis on ‘just’. 4 = aggressive and loud.
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Answer:
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2
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Screen 9:
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Click on the pictures to listen and decide which one
sounds bored, which one sounds aggressive
and which one sounds enthusiastic.
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Content:
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Graphic: 3 photos of same female talking in a meeting
numbered 1 to 3 with same audio ‘I’d like everyone to have their say…’ but 4
different tones of voice: 1 = nice and open. 2 = domineering
and aggressive. 3 = bored (as if not really caring about the discussion).
Photos should have a drag and drop box next to each one.
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Answer:
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1.
enthusiastic
2.
aggressive
3.
bored
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