| Check
your skills - set A |
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Question
1:
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A
company would like feedback from customers on the quality of
its services. How could you obtain this information?Click on
the box next to the answer you think is correct. |
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Content:
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Graphic:
Photo of someone on a mobile phone |
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Answer:
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D.
All of the above |
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Question
2:
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A
company's target is for all telephone calls to be answered within
5 rings. Which of these charts will be most helpful to ensure
there are enough employees on duty to meet the target?Click
on the box next to the answer you think is correct. |
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Content:
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Graphic:
3 graphs |
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Answer:
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B.
Chart 2 |
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Question
3:
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How
would you find out which product is the most popular to make
sure that there is enough to meet Christmas demand. Click on
the box next to the answer you think is correct. |
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Content:
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Graphic:
Advertising leaflet for electrical goods. Show photos and prices.
Across the leaflet write:Hurry! Buy now while stocks last. |
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Answer:
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C.
Look at the sales records for the past 5 years and note trends
in sales. |
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Question
4:
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A
company wants to know how well it did from 1999 to 2003 compared
with its competitors. Does this chart give you enough information
to do this?Click on the answer you think is correct. |
| Content: |
Graphic:
Chart |
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Answer:
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No |
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| Check
your skills - set B |
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Question
1:
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A
company would like feedback from employees on the quality
of its work facilities. How could
you obtain this information?
Click
on the box next to the answer you think is correct.
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Content:
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Graphic:
Photo montage of work facilities - eg pay phone, drinks machine,
gym etc. |
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Answer:
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D.
All of the above. |
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Question
2:
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A
company's target is for all mail-order goods to be sent out
within 2 days of receipt of the order. Which of these charts
would be helpful to ensure there are enough employees working
in the mail-order department to meet this target?
Click
on the box next to the answer you think is correct.
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Content:
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Graphic:
3 graphs |
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Answer:
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B.
Chart 2. |
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Question
3:
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A
company needs to find out if its mail-order customers are
satisfied with the service that the company provides. They
decide the best way to do this is to send a postal questionnaire.
Who should they send it to?
Click
on the box next to the answer you think is correct.
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Content:
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Graphic:
Photo of someone looking at mail. |
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Answer:
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D.
Every mail-order customer. |
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Question
4:
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A
company wants to compare the sales figures for their branches
at Ashton and Burnley for 2003. Does this chart give enough
information?Click on the answer you think is correct. |
| Content: |
Graphic:
Chart |
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Answer:
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Yes |
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| Learn |
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Screen
2 :
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Can
you tell which of these options are primary information and
which are secondary information?
Click
on the downward arrow and make your selection.
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Content:
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A
bar graph that you've made that shows how frequently members
of a keep-fit club use the gym facilities.
A
table on the back of an energy drink that shows the amount
of supplement you need to take for different length training
sessions.
A
pie chart in a health and fitness magazine showing the age
groups of people who completed the London Marathon.
Questionnaires
completed by members of your running team giving you their
views on different brands of running shoes.
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Answer:
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Primary
information
A bar graph that you've made that shows how frequently members
of a keep-fit club use the gym facilities.
Questionnaires completed by members of your running team giving
you their views on different brands of running shoes
Secondary
information
A table on the back of an energy drink that shows the amount
of supplement you need to take for different length training
sessions.
A pie chart in a health and fitness magazine showing the age
groups of people who completed the London Marathon.
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Screen
4 :
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Which
of these pieces of information will best support the purpose
of each survey?
Drag
and drop one option into each box.
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Content:
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Graphic:
4 headings with drop zones beneath |
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Answer:
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Survey
purpose: To persuade the council that more space is needed
in the car park.
Supporting information: A tally showing the number
of cars that were unable to park each hour because the car
park was too full.
Survey
purpose: To predict what may happen if car park charges
were increased.
Supporting information: A questionnaire showing how
much people would be willing to pay for car parking
Survey
purpose: To find out whether car parks are busier on mid-week
market days or on Saturdays. Supporting information:
A frequency table showing how many cars parked on a particular
car park on each day of the week.
Survey
purpose: To compare car park charges in different towns.
Supporting information: A chart showing how much different
councils charge for car parks.
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Screen
7 :
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Which
of these questionnaires would give you the best results for
your survey on the use of the canteen?
Click
on the box next to the answer you think is correct.
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Content:
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Graphic
- three questionnaires |
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Answer:
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C.
Questionnaire 3 because it will give results that are accurate
and easy to interpret. |
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Screen
9:
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You're
helping to plan a talk to warn teenagers about the misuse
of drugs leading to crime. Your primary information shows
that there is a problem in your local community with drug
related thefts. Which statistics will you use from this newspaper
report to add weight to your talk?
Click
on the boxes next to the facts that you would use.
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| Content: |
Graphic:
Drugs shock |
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Answer:
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·
50% of the under 18s said they had stolen in order to feed
their drug habit.
·
36% of the under 18s said they had been in trouble with the
police as a result of their crimes.
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